Question 1

What is Ever Trust Trade?

Accepted Answer

Ever Trust Trade is shop software for retail stores. It handles counter billing, stock, customer credit (Baki Khata), and daily profit in one place. Cashiers can keep selling when the internet drops, print thermal receipts, and take cash, card, bKash, Nagad, or due on the same bill.

Question 2

Can my cashiers keep selling if the internet goes down?

Accepted Answer

Yes. When the connection drops, cashiers can still scan items, take payment, and print receipts. Sales are queued in browser storage and sent to your shop account when the internet returns, with idempotency checks to reduce duplicate retries.

Question 3

How does Ever Trust Trade ensure my shop's sales and supplier data remain private?

Accepted Answer

Ever Trust Trade implements a 3-layer security model. At the database kernel level, every tenant-owned table is protected by PostgreSQL Row-Level Security. Above that, middleware validates every request’s subdomain and login token, and the repository layer refuses to execute without tenant context. Cross-tenant data leakage is structurally prevented.

Question 4

How does customer credit (Baki Khata) work?

Accepted Answer

At checkout, take part cash or bKash and record the rest as due. Each customer gets a clear ledger of what they bought, what they paid, and what they still owe. You can print a money receipt (rosid), see who is overdue, and send SMS reminders after provider setup.

Question 5

How does Ever Trust Trade calculate accurate gross and net profit margins?

Accepted Answer

Ever Trust Trade calculates Cost of Goods Sold using the Weighted-Average Cost (WAC) method. When purchasing goods, landed costs (transport, customs duty, labor) are distributed across line items. When an invoice is issued, the current weighted unit cost is snapshot into the invoice, so historical profit stays accurate even if vendor prices change later.

Question 6

What hardware do I need to get started?

Accepted Answer

A computer, tablet, or laptop with a browser is enough to start. It works with standard USB or wireless barcode scanners, 80mm or 58mm thermal printers, and common cash drawers. No special server or desktop install is required.

Question 7

Can I manage multiple retail branches and a central warehouse?

Accepted Answer

Yes. You can create distinct branches and warehouses, track location-wise inventory, initiate inter-store transfers with in-transit tracking, and view branch-level sales from one dashboard.

Question 8

What is the B2B Dealer Network module and who is it for?

Accepted Answer

The Dealer Network module is for wholesalers, distributors, and brands that sell through authorized dealers. It provides dealer logins, territory management, wholesale price tiers, B2B order approval pipelines, dealer credit limits, warranty claims, and commission calculation.

Question 9

Does Ever Trust Trade support product variants (sizes/colors) and unit conversions?

Accepted Answer

Yes. Create variant matrices (e.g. T-shirt sizes S/M/L/XL in different colors) with distinct SKUs and barcodes. Multi-unit conversion lets you purchase in cases or kilograms and sell in pieces or grams.

Question 10

What payment methods are supported for retail checkout and subscription billing?

Accepted Answer

In-store POS supports Cash, cards, and Bangladeshi mobile financial services including bKash, Nagad, and Rocket, with split payments. Ever Trust Trade SaaS subscriptions can be paid via bKash, mobile banking, cards, or bank transfer.

Question 11

Is my shop data private, and can I export it?

Accepted Answer

Yes. Each shop’s sales, stock, and customer records stay separate from every other shop. You own your data and can export products, invoices, ledgers, and expenses as CSV files whenever you want.

Question 12

Is there a free plan, and do I need a card to start?

Accepted Answer

Yes. Starter is free forever for 1 user, 50 products, and 1 shop. Standard is ৳800/month and includes a 14-day trial with no credit card. You can upgrade, downgrade, or export your data at any time.

Frequently Asked Questions & Merchant Knowledge

Still have questions about how Ever Trust Trade fits your store?