Direct Support & Onboarding

We're Here to Help You Modernize Your Store

Have questions about Dokan features, pricing plans, hardware setups, or need a customized enterprise demo? Reach out to our team.

Send Us a Direct Message

Fill in your store details and our team will get back to you within 2–4 hours.

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Direct Channels

Prefer instant communication? Call our hotline or connect on WhatsApp.

Customer Hotline

Saturday – Thursday (9:00 AM – 8:00 PM BST)

+880 1800-DOKAN (36526)

Support & Sales Email

Average reply time: under 2 hours

support@dokan.app

Headquarters

Level 7, Software Technology Park, Kawran Bazar, Dhaka-1215, Bangladesh

Onboarding SLA & Support Guarantee

Every Dokan subscriber receives direct migration assistance for CSV product imports, thermal printer driver setup, and staff role permissions training.